Start with one dedicated resource or build a complete technical team. Brookwill provides vetted talent, active oversight, and flexible service models built around your goals.
Dedicated Resources • Hands-On Oversight • Flexible Engagements
Whether we are supplying dedicated talent, supporting your helpdesk, or improving your service model, we stay close to the work. That means clear expectations, active oversight, practical coaching, and visibility into what is improving.
Some clients need dedicated people who plug into an existing operation. Others need a partner to build and manage the whole function. Brookwill supports both without forcing a one size fits all contract.
We start with the operating problem then match the right staffing or consulting model to the need.
We review your support model, ticket volume, tools, coverage needs, client expectations, escalation paths, and success metrics.
We clarify whether the right answer is staffing, consulting, a fully managed help desk, onsite support, project work, or a blended model.
Brookwill aligns the resource plan, responsibilities, coverage, communication flow, and service expectations before work begins.
We stay involved through onboarding support, coaching, quality control, performance check ins, and issue resolution.
Brookwill was founded by Luis Cosme, an IT services leader with more than 20 years of experience building support organizations and outsourced operations.
Long-standing networks in El Salvador and the Philippines give Brookwill access to strong talent and the operating experience needed to build effective distributed teams.
“I started Brookwill to give companies a better way to outsource IT: less rigidity, more trust, and a better place for people to work. We combine proven talent with the flexibility to build around each client’s needs, even if that starts with a single resource. The result is a superior outsourcing experience for both our clients and our team.”
Brookwill is led by experienced IT operators who understand service delivery, client expectations, technician performance, and the day to day pressure of running support teams.
Real feedback from the MSPs, IT teams, and businesses that have worked with Brookwill directly.
"Brookwill filled our onsite support needs on short notice, and improved our overall IT Experience.”
"The assigned technicians rolled seamlessly into our organization, and are fantastic to work with day to day"
"What stood out was the accountability. Brookwill became a partner, always involved long after the placement"
Brookwill lets you build precisely what you need, without the rigidity of a traditional BPO. You gain more control, greater flexibility, and significant cost savings.
A staffing agency typically stops after placing a candidate. Brookwill supports the hire with coaching, and performance management. We remain involved to ensure that relationship is successful.
Yes. Our resources work directly within your ticketing system, documentation platform, communication tools, remote management environment, and established support processes.
Yes. The standard Brookwill model uses dedicated resources assigned solely to your business. They do not share queues or divide their time across multiple clients.
Yes. Brookwill can provide a fully managed help desk with defined scope, coverage, escalation paths, service expectations, and onsite support.
Yes. Many clients start with a single dedicated resource and expand after the model is proven.
